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Requesting Library Materials – What to Expect
We’re excited to help you get the materials you need! Here’s what to expect based on the type of item you’re requesting. Timeframes can vary, so keep an eye on your email for updates or if we need additional information.
Materials in Our Collection
Most items are available in about 1–3 business days. You’ll receive a confirmation email once we receive your request, another when it’s ready for pickup, or a direct email if it’s a digital item.
Items to Be Purchased or Borrowed
These requests typically take 10+ business days, depending on availability and shipping times. Please keep this in mind when planning for assignment deadlines.
Purchased Items (New Orders) Once we order your item, it typically arrives in 5–7 days, with an additional 2–3 days needed for cataloging and preparation. You’ll receive an email when it’s ready for pickup.
Borrowed Items (Interlibrary Loan) The timing for interlibrary loan requests depends on the number of libraries we reach out to, the item's availability, and the distance it’s traveling—article copies often arrive sooner. Once the item arrives, we’ll process and send it to your selected CWI Library, followed by a pickup notification email.
On a deadline and need resources sooner?
Get personalized help—schedule a meeting with a librarian to find alternative materials.
Mail to Me Service
Live more than 30 miles from CWI Libraries? Enrolled students can request that items be mailed to their home address at no additional charge. Click on our library locations below to check eligibility.
Questions or Need an Update?
If it has been longer than the expected timeframe or you have questions, please reply to our email via Zoho Desk. We’re happy to help—and we appreciate your patience as we process your request!